SERENESTUDIO

Tenant Setup Overview

A tenant is your isolated workspace inside Serene Studio. It holds your team members, your data, and the configuration for your public website. This article covers the three core setup steps: verifying your tenant details, inviting collaborators, and connecting your custom domain.

Before you begin

  • Complete Account Security first — your tenant is tied to the account you secure.
  • Have your domain name ready if you plan to use a custom domain (e.g. studio.example.com).
  • Know the email addresses of any team members you want to invite.

Step 1: Verify your tenant details

When you sign up, a tenant is provisioned automatically. Your tenant identifier follows the format your-studio.onserene.io — this is the default URL for portal access and any contact-form or newsletter API calls before a custom domain is connected.

To verify and update your details:

  1. Open Serene Studio and go to Admin, then Workspace.
  2. Under Branding, confirm that Display name is correct. It is shown in the workspace header.
  3. Check Admin contact. This is the workspace email address for automated notifications.
  4. If either is wrong, select Edit, change it, and select Save.
  5. Review your plan and billing under Admin, then Billing.

Step 2: Invite team members

Team access is managed under Admin, then People. Two roles are available:

Role What they can do
Tenant admin Manages workspace settings and people
Member Uses the features they have been given access to; does not manage the workspace

To invite someone:

  1. Go to Admin, then People.
  2. In the invite form, enter the invitee’s email address and choose a role.
  3. Select Send invite.

The invitee receives an email with a secure link. The link works once and expires after 7 days. If it expires before they accept, send a new invite.

Invited people stay in the list with an invited status until they accept.

To remove a team member, open their entry in the list and choose Remove access.

Step 3: Connect a custom domain

By default your tenant is accessible at your-studio.onserene.io. Connecting a custom domain (e.g. studio.example.com) replaces this with your own URL and is required before the contact form and newsletter widget on your public site point to your tenant.

Custom domain connection flow — add domain, copy DNS records, update registrar, verify, SSL active

To connect a custom domain:

  1. Go to Admin, then Domains.
  2. Under Connect a domain, enter your domain (e.g. studio.example.com) and select Connect domain.
  3. Serene Studio shows the DNS records to add at your registrar:
    • A TXT record that proves you own the domain, when one is required.
    • A CNAME record that points your domain to Serene Studio.
  4. Log in to your domain registrar (Cloudflare Registrar, Namecheap, GoDaddy, etc.) and add the records exactly as shown. Record names are case-insensitive; values must match exactly.
  5. Return to the Domains page. A status chip shows DNS propagating until the records are found and DNS healthy once they match.
  6. Once the domain is connected, the SSL certificate is provisioned automatically.

DNS changes usually appear quickly, but can take up to a few hours depending on your registrar’s TTL settings. The page checks again on its own every 30 seconds while it is open, and you can select Check now to check immediately.

Next steps